eTrader Legal
The agreements and notices that govern eTrader, operated and licensed by SGHK Softwares Limited, for everyone who uses it: the brokers and prop firms who license it, the traders who trade on it, the providers who publish a copytrading strategy, and visitors to this site. Please read them carefully - using the platform in any of these ways means you accept the parts that apply to you.
SGHK Softwares Limited is a software provider only. We license trading-platform technology to businesses. We are not a broker, dealer, exchange, bank, money-services business, custodian, fund manager or financial adviser; we do not open trading accounts for the public, execute trades on our own behalf for clients, hold client money or client assets, provide market data or price feeds, or give investment, legal, tax or financial advice.
Each broker or proprietary-trading firm that licenses eTrader (a "Licensee" or "operating firm") is solely and independently responsible for its own regulatory licensing and authorisation, its market-data and liquidity arrangements, its compliance (including AML/CTF and KYC), its client relationships and client money, and all of its financial operations. Nothing on this site or in this platform is an offer of financial services to the public.
Access to the Platform is by approval only. Singuard vets every applicant, and may refuse, condition, suspend or withdraw a licence at its sole discretion, including where a firm is unregulated for the products it offers, operates a restricted business model, or would place Singuard or its upstream technology providers at legal or reputational risk. See Sections 3.12-3.15.
This Legal Center sets out the terms, policies and disclosures that apply to eTrader, to its apps (eTrader Web, the eTrader apps for Mac, iPhone and Android, eTrader AI, eTrader Code and eTrader ID) and to this website, etraderweb.com, including its ai., code. and id. addresses (together, the "Services"). The Services are provided by SGHK Softwares Limited, a company incorporated in Hong Kong, whose registered office is Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong ("Singuard", "we", "us" or "our").
By accessing the website, requesting a demonstration, subscribing to the platform, trading on it, publishing a copytrading strategy, or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these terms and policies. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
If you do not agree with any part of these terms, you must not use the Services.
We may update this Legal Center from time to time. The "last updated" date at the top of the page shows when the most recent changes took effect. Material changes to the Terms of Service applicable to active Licensees will be notified in accordance with the "Changes" provisions in Section 3.
These policies are for everyone who interacts with the Services, but not every section applies to every person. Use the guide below to find the parts that concern you. By using the Services in any of these capacities, you accept the sections that apply to you.
| If you are… | You are a… | Sections that apply to you |
|---|---|---|
| A broker or prop firm that licenses eTrader | Licensee | All sections, in particular the Terms of Service (3), Acceptable Use (4), AML notice (6), Privacy (7) and Liability (9) |
| Someone who trades on a Licensee's platform | End Trader | Acceptable Use (4), Risk Disclosure (5), Privacy (7), Cookies (8) and the Trading Terminals & Mobile Applications notice (11) |
| Someone who publishes a copytrading strategy for others to follow | Provider | Acceptable Use (4), Risk Disclosure (5) and Privacy (7) |
| Someone with an eTrader ID who builds AI traders, robots or indicators, or connects a trading account to them | ID Holder | Terms of Service (3.15), Acceptable Use (4), Risk Disclosure (5, in particular 5.5), Privacy (7) and Apps & Terminals (11) |
| A visitor to this website | Visitor | Privacy (7), Cookies (8) and the general provisions of these terms |
Where these terms say "you", they mean the person or entity in the capacity relevant to the section - the Licensee in the Terms of Service, and the End Trader, Provider or visitor in the sections addressed to them. Your relationship for opening an account, trading, deposits and withdrawals is with your Licensee (your broker or Financial Service Provider), not with Singuard; your relationship with Singuard is limited to your use of the software.
Software licence & use of the Platform.
Singuard provides software and hosting only. We license the Platform to Licensees as a managed, multi-tenant service. We do not provide, and the Services do not constitute, any regulated financial service, broker service, investment advice, market data, liquidity, custody of funds or payment service. Responsibility for how the Platform is configured and operated, including instrument selection, spreads, markup, commissions, swaps, leverage, routing decisions, and dealings with End Traders, rests entirely with the Licensee.
Subject to your continuous compliance with these terms and payment of applicable fees, Singuard grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform during your subscription term, solely for your internal business purposes and in accordance with the documentation. All rights not expressly granted are reserved by Singuard.
You must not, and must not permit any third party to:
As a condition of using the Platform, each Licensee agrees that it is solely responsible for:
Fees for the Platform are as set out in your order or on the pricing section of the website (a flat monthly platform licence plus a one-time per-trading-account fee). Unless stated otherwise, fees are quoted in US dollars and are exclusive of taxes, duties and withholdings. Late or failed payments may result in suspension of the Services after reasonable notice.
How billing starts. The Platform is a configured, hosted software service that we provision specifically for each Licensee. You first pay the one-time setup fee; once that is received, we begin setting up your environment, provisioning your tenant, installing and configuring your broker/administrator environment, instrument set, account tiers and connections. Your monthly platform licence subscription does not begin at that point: it starts only once your environment has been set up and the Platform is made available for your use. The setup fee pays for the provisioning work itself; the monthly licence covers ongoing use once you are live.
All platform fees are non-refundable. Because the setup, installation and configuration work is carried out specifically for you and the software is then delivered and made accessible to you, every fee you pay - the one-time setup and per-trading-account fee, any onboarding, configuration, migration or professional-services fee, and the monthly platform licence - is non-refundable once paid, in whole or in part, whether or not you go on to use the Platform. The setup fee is non-refundable once we have begun provisioning your environment.
Once live, subscription fees are not pro-rated on cancellation, suspension or termination: if you cancel or we terminate part-way through a billing period, you remain liable for that period and no unused portion is refunded. The one-time per-trading-account fee is likewise non-refundable once the account has been provisioned, including if the account is later closed, suspended or unused. This no-refund position applies regardless of the reason for cancellation or termination, except that it does not remove any refund right that cannot lawfully be excluded under applicable mandatory law.
The Platform, its source code, design, structure, trademarks and all related intellectual property are and remain the exclusive property of Singuard and its licensors. You retain ownership of your Content. You grant Singuard a limited licence to host, process and transmit your Content solely to provide and support the Services.
These terms apply for as long as you use the Services or hold an active subscription. We may suspend or terminate access immediately where you materially breach these terms, fail to pay, or where continued provision would expose Singuard to legal, regulatory or security risk. Either party may terminate a subscription in accordance with the order terms. On termination, your licence ends and you must cease using the Platform; we may delete Content after a reasonable retention period, subject to law.
The Platform may integrate with third-party services chosen by the Licensee (for example liquidity providers, market-data vendors, payment processors or KYC providers). Singuard is not responsible for those third parties, their availability, or their terms, and does not endorse or warrant them.
We may modify, enhance or discontinue features of the Platform, and may amend these terms, to reflect changes in technology, law or our business. We will give active Licensees reasonable prior notice of material adverse changes to the Terms of Service. Continued use after changes take effect constitutes acceptance.
End Traders and Providers use the trader terminal and copytrading under these terms together with the terms of the Licensee whose services they use. By accessing the Platform you confirm that you are of legal age and have the capacity to enter into a binding agreement in your jurisdiction, that you are not resident in, or accessing the Platform from, a jurisdiction where doing so is prohibited, that you are not subject to sanctions, and that you will comply with the Acceptable Use Policy (Section 4).
Your trading account, and everything to do with deposits, withdrawals, order execution, leverage, pricing and the money or assets in it, is provided by, and is a matter between you and, your Licensee (your broker or Financial Service Provider), not Singuard. Any complaint about trading, execution, fees, deposits or withdrawals must be directed to your Licensee, who is responsible for handling it. Your direct relationship with Singuard is limited to your use of the software, which is governed by these terms.
Access to the Platform is granted by approval only. Requesting a demonstration, receiving a quotation or paying a setup fee does not by itself create any right to a licence; a licence exists only once Singuard has approved you and made the Platform available to you. Before granting a licence, and at any time while it remains in force, Singuard may request, verify and re-verify information about you and your business, including: certificate of incorporation and corporate structure; the identity of your directors, controllers and ultimate beneficial owners; the regulatory licences, registrations, authorisations or exemptions you hold or rely on, and in which jurisdictions; the countries in which you operate, solicit or onboard clients; your website, brand names, marketing, and the instruments and products you intend to offer; your liquidity and market-data arrangements; and your AML/CTF, sanctions and KYC framework. You must provide this information promptly and keep it accurate and up to date.
Required authorisations - brokers and proprietary-trading firms. As a specific condition of onboarding and throughout the term:
Singuard may rely on, and may require independent verification of, this documentation, and may refuse to onboard you or withdraw your licence if it is not provided, is withdrawn, lapses, or proves inaccurate. This review is carried out solely for Singuard's own risk management. It is not an audit, endorsement, verification or approval of you, your regulatory status, your business model or your compliance, and it does not transfer to Singuard any of the regulatory responsibility that remains yours under Section 3.4 and Section 6. Singuard may decline to onboard you, or may make onboarding conditional on changes, without being obliged to give reasons.
eTrader is trading-platform technology that can bridge to, and interoperate with, third-party systems and feeds. To protect the integrity of the Platform, Singuard's own legal and reputational standing, and the position of the upstream technology, bridge, liquidity and market-data providers on which the Platform depends, Singuard may refuse, make conditional, suspend or withdraw a licence where, in its reasonable assessment, a Licensee's business or intended business is unlawful, is carried on without a licence where one is required, or presents an unacceptable legal, regulatory or reputational risk. Without limiting Section 3.14, this includes where a Licensee:
These conditions mirror the eligibility and licensing requirements that established trading-platform vendors impose, and that upstream bridge, liquidity and app-store providers impose on Singuard. Singuard applies them so that a Licensee's regulatory or business-model risk is not passed on to Singuard or to those providers, and reserves the right to add further conditions to reflect requirements imposed on it by any such provider or by law.
The granting, continuation, renewal and scope of every licence are at Singuard's sole discretion. In addition to the suspension and termination rights in Section 3.7, Singuard may decline any application, and may suspend, restrict, decline to renew, or withdraw a licence or any individual Platform feature, where:
Where eTrader connects to or depends on a third-party platform or feed - for example a bridge to MetaTrader 4, MetaTrader 5 or cTrader, or a liquidity or market-data connection - you are responsible for holding and maintaining any licence, white-label right or authorisation that the third party requires for your use of it, and Singuard may suspend or withdraw the affected functionality if that third party withdraws, restricts or conditions its own licence, connection or approval, for any reason and whether or not related to you.
Where practicable Singuard will act proportionately and give reasonable notice, but it may act immediately and without prior notice where necessary to prevent harm, to comply with a legal or regulatory obligation, or to protect the Platform, other Licensees or third parties. A refusal, suspension or withdrawal under Sections 3.12-3.14 is not a breach of these terms by Singuard, does not give rise to any refund (see Section 3.5), and does not make Singuard liable for any loss, cost or business interruption you suffer as a result.
For as long as your licence is in force, you represent, warrant and undertake to Singuard on a continuing basis that: the information you have given is true, accurate and complete; you hold, and will maintain, every licence, registration and authorisation your business requires in each jurisdiction in which you operate or solicit clients; you will operate the Platform only for lawful business and only where it is lawful for you to do so; you will not use the Platform for any restricted or prohibited model in Section 3.13 without meeting the conditions stated there; you will hold any right or authorisation required by an upstream provider whose service the Platform bridges to or relies on; and you will notify Singuard promptly if any licence or authorisation you hold is lost, suspended, restricted or refused, if you become subject to regulatory or law-enforcement action, or if any upstream provider restricts or withdraws a service you use. A breach of any of these entitles Singuard to act under Section 3.14.
An eTrader ID is a personal account between you and Singuard. You sign in with a one-time code sent to your email address, so anyone who can read that mailbox can sign in as you: keep it secure. Connecting a trading account to your ID needs that account's own login and password once; we check them and do not store them. A connection lets your AI traders and robots place orders on that account when you switch them on, and does nothing else.
The files, AI traders and settings you create are your Content (Section 3.6). You are responsible for what your code and your AI traders do, including every order they place, whether or not you are watching. Robots and AI traders run on our servers and keep running when your browser or app is closed, until you switch them off, a limit is reached, or they are stopped. Your Licensee and Singuard may each limit, pause or stop a robot or AI trader on an account at any time, including where it breaches these terms or puts the Platform, the account or other users at risk.
An AI trader or robot that calls an AI model does so with your own key, at a Model Provider you choose. Your use of that model is also governed by the Model Provider's own terms and pricing, and anything it charges is between you and it. Singuard is not responsible for a Model Provider's availability, answers or charges. A feature described as "in build" or "soon" is not available yet, and may change or never be released.
Prohibited conduct on the Platform.
This Acceptable Use Policy ("AUP") applies to every Licensee, administrator and End Trader that accesses the Platform. Breach of this AUP is a material breach of the Terms of Service and may result in immediate suspension or termination, and in referral to competent authorities.
We may investigate suspected breaches and cooperate with law-enforcement and regulators. We may remove content, restrict features, or suspend or terminate access where we reasonably believe this AUP has been breached, or to protect the Platform, our other customers, or third parties. Where practicable we will act proportionately and give notice, but we may act without prior notice where necessary to prevent harm or meet a legal obligation.
Trading in leveraged financial products carries a high level of risk and can result in the loss of some or all of your invested capital. It is not suitable for everyone. This notice is provided for general information only and does not constitute investment, legal, tax or financial advice.
eTrader is software. Singuard does not offer, solicit or execute trades, does not provide investment advice or recommendations, does not manage money, and does not guarantee any trading result. Any trading activity conducted through the Platform is offered and operated by the relevant Licensee, under its own regulatory responsibility, and is between that Licensee and its End Traders.
Nothing on this website, in the Platform, or in any related material is a recommendation to buy, sell or hold any instrument, or advice that any strategy is suitable for any person. End Traders should assess their own circumstances and seek independent professional advice before trading, and should only trade with money they can afford to lose.
Copytrading and signal-following are software tools that mirror one account's trades to another. They are not investment advice, portfolio or asset management, or a recommendation, and no strategy, signal or track record is a promise or reliable indicator of future performance. Copied trading can amplify losses as readily as gains, may execute at prices different from the Provider's, and a follower may lose more than the account being copied. Any track record or performance figure shown is a record of past activity on the Platform only; Singuard does not verify, endorse, rate, rank, supervise or guarantee any Provider, strategy, track record or result. Providers, and any firm that operates copytrading for its End Traders, are solely responsible for their own conduct and for holding any licence, registration or authorisation their activity requires in each relevant jurisdiction. Deciding to follow a signal or copy another trader is the End Trader's own decision, made at the End Trader's own risk. The fact that a strategy is popular or highly ranked is not an endorsement by Singuard or an assurance of its quality or results.
Robots and AI traders place real orders without asking you first. A bug in a program, an instruction that means something other than you intended, a wrong setting or a lost connection can open, close or size positions in ways you did not expect, including while you are away. Limits you set reduce this risk. They do not remove it.
AI models make mistakes. They can misread a chart or a news story, rely on information that is out of date or false, state things that are not true, and give different answers to the same question. News and social-media content an AI trader reads is written by third parties and is not checked by Singuard. A model's output is not advice from Singuard or from the Model Provider, and a test over past data does not show how a robot or AI trader will behave in live markets. If a Model Provider is slow or unavailable, an AI trader may not act at all, including when you would want it to close a position.
Whether to switch on a robot or AI trader, and on which account, is your decision, and so are its results.
The availability of trading services depends on the Licensee and applicable local law. The Platform and this website are not directed to any person in any jurisdiction where such distribution or use would be contrary to law or regulation.
Responsibility for anti-money-laundering & licensing.
Singuard takes financial crime seriously and provides tooling within the Platform (such as configurable risk monitoring, breach detection, audit trails and reporting) that Licensees may use to support their own compliance programmes. These are software features, not a compliance, monitoring or advisory service, and they do not discharge any legal or regulatory obligation of a Licensee.
Each operating firm is solely responsible for designing, implementing and maintaining its own compliance framework, including:
Singuard does not onboard End Traders, does not hold or move client funds, and does not act as a regulated financial institution. We do not provide legal or regulatory advice. Licensees should obtain their own professional and legal advice on the requirements that apply to them.
Singuard may suspend Services and cooperate with law-enforcement or regulators, and may disclose information where required by law or valid legal process, or where we reasonably believe the Platform is being used for unlawful purposes.
How we handle personal data.
This Privacy Policy explains how SGHK Softwares Limited collects, uses and protects personal data in connection with this website and the provision of the Platform to Licensees. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and, where applicable, other data-protection laws.
For personal data of website visitors and of the business contacts of prospective and actual Licensees, Singuard acts as a data controller. For personal data of End Traders processed within a Licensee's tenant, the Licensee is the controller and Singuard acts as a data processor / service provider that processes such data only on the Licensee's documented instructions to host and support the Platform.
Where an End Trader publishes a copytrading strategy, the display name, strategy details and on-platform track record they choose to publish are visible to other clients of the same Licensee on that Licensee's copytrading page.
For an eTrader ID, and for the files, AI traders and AI model keys that belong to it, Singuard is the data controller. The trading activity of an account you connect to your ID stays with the Licensee that provides the account, as described above.
| Category | Examples | Purpose |
|---|---|---|
| Contact & enquiry data | Name, business email, company, message content | Respond to enquiries, provide demos, manage the customer relationship |
| Account & billing data | Licensee administrator details, subscription and payment records | Provide the Services, invoicing, support |
| Technical & usage data | IP address, device/browser type, log data, pages viewed | Security, diagnostics, performance and improvement of the Services |
| eTrader ID data | Email address, optional name, connected account numbers, and a sign-in and activity log (time, IP address, browser or device) | Sign you in, show you recent activity on your ID, protect the account |
| Files & AI traders | eTrader Code files, uploaded robots and indicators, AI trader flows, robot journals and statistics | Store, run and show you your own work |
| Keys & secrets | AI model keys and robot secret inputs, encrypted with AES-256-GCM and never shown back after saving | Call the services you chose, on your behalf |
| Notification data | Device push tokens and browser push subscriptions | Deliver the alerts and messages you switch on |
| Business verification | Company, director and ownership details and documents collected through our verification provider when a business applies for eTrader Business | Onboarding due diligence (Section 3.11) |
| Cookie data | See the Cookie Policy in Section 8 | Essential site function and, with consent, analytics |
| Tenant Content (as processor) | Data a Licensee inputs about its own End Traders | Processed only to host and operate the Licensee's instance |
We use personal data to provide, secure, support and improve the Services; to communicate with you about enquiries, contracts and service matters; to manage billing; to comply with legal obligations; and to protect our rights and the integrity of the Platform. We do not sell personal data.
Where a legal basis is required, we rely on: performance of a contract (or steps to enter one); our legitimate interests in operating and securing our business; your consent (for example non-essential cookies and marketing, which you may withdraw at any time); and compliance with legal obligations.
We may share personal data with trusted service providers who help us run the Services (such as hosting, infrastructure, payment processors, analytics and support tools), each under appropriate confidentiality and data-protection terms; with professional advisers; and with authorities where required by law. We do not disclose Licensee tenant Content except on the Licensee's instructions or as required by law.
The providers we use today include Resend (email delivery), Apple Push Notification service and Google Firebase Cloud Messaging (push notifications to the apps), the push services built into web browsers (browser notifications) and Sumsub (business verification). When an AI trader or robot calls an AI model, what it sends, such as prices, positions, your instructions and the questions it asks, goes to the Model Provider you chose, under your own key, and that provider handles it under its own terms and privacy policy. We do not send a Model Provider your email address or name unless you put them in your instructions.
Personal data may be processed or stored in jurisdictions outside your own. Where we transfer personal data internationally, we take steps to ensure a comparable level of protection through appropriate contractual and technical safeguards.
We keep personal data only for as long as necessary for the purposes described above, to comply with legal, accounting or reporting requirements, and to resolve disputes, after which it is deleted or anonymised. Robot journal lines are kept for 30 days and daily robot statistics for 12 months. An eTrader ID and everything it owns are kept until you delete the ID (Section 7.11).
We use technical and organisational measures appropriate to the risk, including access controls, encryption in transit, multi-tenant isolation and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent. To exercise your rights, contact us at office@sghk.org. If your data is held within a Licensee's tenant, please contact that Licensee directly, as they are the controller. If you hold a demo account you created yourself on the Platform, you can also delete it directly - see Section 7.10. You may also have the right to complain to a data-protection authority, including the Office of the Privacy Commissioner for Personal Data, Hong Kong.
Where a trader creates a demo account directly on the Platform (rather than receiving an account from a Licensee), that account can be deleted from inside the product itself, with no email, form or support request required. The option appears under Settings as "Delete this demo account" and is available in all three clients: the web trading terminal in the browser, the Android application and the iOS application.
Deletion is immediate and permanent, and cannot be undone. It removes the account and the data attached to it, including the name and email address given at demo sign-up, the demo balance, open positions, pending orders, trade history, price alerts, notifications, saved session and device tokens (so push notifications stop), and any copytrading links belonging to that account. The login stops working straight away and the account cannot be restored; to use eTrader again you would create a new account.
Accounts opened with a Licensee (your broker or Financial Service Provider) cannot be deleted this way. Those are the Licensee's own client records, held under the Licensee's regulatory, AML and record-keeping obligations, and only the Licensee can close them - please contact your provider directly. In that case the Licensee is the controller and Singuard acts only as processor (Section 7.1).
After a deletion we retain a minimal security entry in our audit log recording that the deletion took place (the account identifier, the time and the originating IP address), together with any records we are required to keep by law or for fraud-prevention, security and anti-money-laundering purposes. Those records are kept only for as long as required and are not used for any other purpose. Step-by-step instructions, and how to ask us to delete data by email instead, are on the Account & Data Deletion page.
You can delete your eTrader ID yourself on the eTrader ID page, after confirming with a code sent to your email address. Deletion is immediate and permanent. It removes the ID, its email address and name, its activity log, its eTrader Code files, its AI traders and their account attachments, and its AI model keys. Trading accounts you connected are not deleted: only their link to your ID is removed, and the accounts, their balances and their history stay with the Licensee that provides them. We keep a minimal audit entry recording that the deletion took place (the ID's identifier, the time and the originating IP address).
The Services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.
How this website uses cookies.
Cookies are small text files placed on your device when you visit a website. We use them to make this site work and, with your consent, to understand how it is used. You can accept or decline non-essential cookies via the banner shown on your first visit, and you can change your browser settings at any time to block or delete cookies.
| Type | Purpose | Consent |
|---|---|---|
| Strictly necessary | Enable core site functionality, security and to remember your cookie choice | Always active |
| Sign-in storage | eTrader Web, eTrader AI, eTrader Code and eTrader ID keep your sign-in token and layout choices in your browser's local storage rather than in cookies | Always active while you use them; cleared when you sign out or clear this site's data |
| Analytics / performance | Help us understand aggregate, non-identifying usage so we can improve the site | Only with your consent |
| Preference | Remember choices such as language or display settings | Only with your consent |
We do not use cookies for third-party advertising. If we introduce additional cookies in future, we will update this policy and, where required, ask for your consent. Declining non-essential cookies will not affect your ability to use the core parts of the site.
Please read this section carefully - it limits our liability.
To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement. Singuard does not warrant that the Services will be uninterrupted, error-free, secure, or free from delay, or that they will meet your requirements or produce any particular commercial or trading outcome. We do not warrant any third-party market data, liquidity or integrations.
To the maximum extent permitted by law, Singuard will not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, goodwill, business, anticipated savings, trading losses, or loss or corruption of data, arising out of or in connection with the Services, even if advised of the possibility of such losses and regardless of the theory of liability.
To the maximum extent permitted by law, Singuard's total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, will not exceed the total fees paid by the Licensee to Singuard for the Services in the twelve (12) months immediately preceding the event giving rise to the liability. Where the person concerned is an End Trader or Provider rather than a Licensee, this cap is instead the total amounts (if any) that person paid to Singuard in respect of the Services in the twelve (12) months preceding the event, or USD 100, whichever is greater.
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
You agree to indemnify, defend and hold harmless Singuard, its affiliates, and their respective officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or connected with: (a) your use or operation of the Platform; (b) your services to, and relationships with, your End Traders; (c) your breach of these terms, the AUP, or any law or regulation; (d) your regulatory, licensing, AML/KYC or client-money obligations; or (e) any Content you or your End Traders submit to the Platform.
You acknowledge that the fees reflect the allocation of risk in these terms and that these limitations are an essential basis of the bargain between you and Singuard.
Hong Kong SAR.
These terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
The parties submit to the exclusive jurisdiction of the courts of Hong Kong to settle any dispute or claim arising out of or in connection with these terms or the Services, save that Singuard may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If any provision is held to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any right is not a waiver of it.
These terms, together with any order or written agreement between you and Singuard, form the entire agreement regarding the Services and supersede prior discussions. You may not assign your rights without our written consent; we may assign to an affiliate or in connection with a merger, acquisition or sale of assets.
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, outages, network or infrastructure failures, cyber-attacks, government action or civil disturbance.
eTrader Web, the Mac apps, the iOS and Android apps, and one-click trading.
eTrader is delivered as eTrader Web, which runs in the browser, the eTrader app for Mac, and native mobile applications for iOS and Android. eTrader AI, eTrader Code and eTrader ID run in the browser, and eTrader Code is also available as a Mac app. The apps are built for different screens and offer different feature sets. This section explains the differences that matter to you as a trader. In every case, your trading account, its funding, execution, leverage and pricing are provided by your Licensee (your broker or Financial Service Provider), not by Singuard (see Sections 3.10 and 5).
One-click trading places live orders instantly, with no confirmation step. It is a speed feature you switch on yourself; while it is on, a single click sends a real order that cannot be recalled once placed.
In eTrader Web and the eTrader app for Mac, the terminal offers an optional one-click ("1-click") trading mode. When you enable it, buy and sell orders and position closes are submitted immediately at the current market price, without a separate confirmation dialog. One-click trading is a convenience and speed feature that you turn on yourself and can turn off at any time to restore an explicit confirmation step.
The native iOS and Android applications are a trading terminal only. They intentionally provide a focused, streamlined subset of the Platform so the mobile experience stays simple and fast, and so it complies with the rules of the channels through which each app is distributed. To keep that experience clean and compliant, certain features available elsewhere are not present in the mobile apps. In particular, the mobile applications:
The mobile applications are not generally available yet. They are distributed only through the app stores and beta programmes operated by Apple and Google; no mobile application is offered for download from this site. Where an application is obtained through a third-party store or distribution programme, that provider's own terms also apply to the download, installation and updates, in addition to these terms; that provider is not a party to these terms, is not responsible for the apps, and provides no warranty for them. Nothing in the mobile apps is advice or a recommendation, and any feature described as "coming soon" may change, be delayed, or never be released.
The eTrader and eTrader Code apps for Mac are downloaded directly from our website, as disk images signed with our Apple Developer ID and notarised by Apple. Notarisation is an automated security check by Apple, not a review or endorsement of the apps. Download them only from etraderweb.com or the links on it. The eTrader app for Mac is a trading terminal using the same account, charts, orders, indicators and files as eTrader Web and, like the mobile apps, takes no deposits, withdrawals or payments. You are responsible for keeping macOS and the apps up to date.
A demo account you create yourself on eTrader can be deleted by you from inside the product, under Settings → "Delete this demo account". The option is present in the iOS app, the Android app and the web trading terminal, and deletion is immediate and irreversible: the account, its balance, open positions, pending orders and trade history are erased for good and the login stops working at once. Accounts issued to you by a Financial Service Provider do not show this option and can only be closed by that provider. See Section 7.10 for what is deleted and what is retained, and the Account & Data Deletion page for instructions. An eTrader ID is deleted separately, on the eTrader ID page (Section 7.11).
For any questions about these terms, our policies, or to exercise a data-protection right, please contact:
SGHK Softwares Limited
Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong.
Email: office@sghk.org
SGHK Softwares Limited (Hong Kong) · License No. 80264490 · D-U-N-S 374223638. A software provider: not a broker, and not a party to any trading account.